The business growth platform for wellness and hospitality.

Meridian connects natively to every major booking and scheduling platform used by wellness and hospitality businesses. Your CSM confirms compatibility on your onboarding call.

We audit your existing sequences against our wellness performance benchmarks and add our six flows alongside what you have, or refine the underperforming ones. Nothing is removed without your sign-off. Clients with existing email platforms retain their history rather than starting from a blank list.

Booking and scheduling platforms manage the guests you already have, sending automated emails and review requests to people who already know your business. Meridian's first job is different: finding new guests who have never heard of you and contacting them directly across email, Instagram and LinkedIn. For the guests you already have, Meridian also goes further than a built-in sequence tool, wellness-specific benchmarks, copy written in your voice and a data ownership layer that stays yours. Meridian works alongside your existing platform, not in place of it.

Easier than it sounds, and you do not do it yourself. Your contacts and unsubscribes move across automatically once connected. The part that takes real work is rebuilding your automated sequences, which is exactly what we do for you as part of onboarding, not something you are left to figure out. Your existing list history and sending reputation carry over, nothing starts from zero.

The onboarding form takes approximately 8 minutes to complete. Meridian configures your system automatically from your answers. Your retention email account, lists, segments, brand library and outreach sequences are all set up within the hour. The onboarding call covers DNS records, any booking platform connections and a walkthrough of your live dashboard.

If you already have one, we connect to it during onboarding using your API key. If you do not, we walk you through creating one on the onboarding call. The cost of your retention email platform up to $150 per month is absorbed into your Meridian subscription.

There is a 3-month minimum and no setup fee. After that you cancel with 30 days notice, no questions asked.

Yes. Most guests move between your website, your booking platform and your online shop before and after a visit. During onboarding we map how your guests move between all three, connect your booking platform and shop so each guest has one record, and use that full picture to time every message, whether that is a rebooking invitation, a product follow-up after a treatment or an offer for an upcoming visit. Your onboarding call confirms exactly which of your platforms connect. You can see an example guest journey above.

Customer sourcing and outreach begins in week one. Early warm leads typically appear in week two to three. Lifecycle sequence results, including rebooking rate improvements, become visible in month two once enough guests have moved through the flows. We give every new client a personalised KPI document at their onboarding call with realistic month 1, 3 and 6 targets for their specific business type and market.